Ok, this is one case where the reaction at the end actually improves it significantly!
I can vividly picture Dekubunny saying exactly that as they stare at their phone 😂
I’m not sure someone named “dekubunny” would be reacting like that
A colleague of mine used to work quite high up in UK Government, achieved all she wanted to, and came to our team. Absolute golden woman, genuinely lovely. She was from Glasgow originally but spent most of her time in London, poor soul.
When she was in “professional mode” - she had a voice that I could fall in love with. A beautifully smooth tone and a lovely rhythm, confident but gentle, in a nice heart of England accent.
As soon as she came out of a meeting or put the phone down though, she threw the voice out of the window and it was “fuck off you pure cunt” or “get tae fuck you fuckin roaster” or “no mate you can pure fuck all of the way off” in the thickest, harshest of Glaswegian tones.
Absolute gem. No ego, you knew where you stood, and it was highly entertaining.
Such people make life worth living
Can I talk to her?
It’s been too long, I don’t know if I remember my voice any other way.
“You’re home now. Time to switch to the girlfriend/boyfriend voice.”
YOU WILL BE CUTE OR YOU WILL BE DUMPED
I never used that bullshit voice, simply talked to customers as I would a stranger a friend referred for help. Guess what? Hardly ever got disrespected, let alone chewed out.
“There’s no grays, only white that’s got grubby. I’m surprised you don’t know that. And sin, young man, is when you treat people like things. Including yourself. That’s what sin is.”
“It’s a lot more complicated than that–”
“No. It ain’t. When people say things are a lot more complicated than that, they means they’re getting worried that they won’t like the truth. People as things, that’s where it starts.”
“Oh, I’m sure there are worse crimes–”
“But they starts with thinking about people as things…”
–from Carpe Jugulum, by Terry Pratchett.
tl;dr: Treat people as people and not “customers”. Be amazed.
Damn if only customers treated me as a person
and I’ll add: Damn if only my performance wasn’t tied to customer’s rating, aka 5 stars rating.
So, treating customers as faceless idiots working out for you? Maybe treat them like people who need your aid? Is kissing ass the only way you know to interact with strangers whose approval you require?
Treating them like regular people didn’t score 5 stars customer feedback. Kissing ass was what worked more consistently. This comment rings true Link
Dude I spite my corpo by never even bothering with a 5 star junk. Most of my managers hate me cause of it but tacking on ‘pls give me 5 stars uwu’ and the end of a transaction seems even less human than anything I wouldve said prior. Nowadays in work in a part of the store that doesn’t have a review on the receipt so its not a problem to me, but ive always seen word of mouth as a better source than any kind of review. So I’d rather give a genuine experience and hopefully have folk tell their friends about the nice gal that helped them or whatever.
But no apparently I’m doing it all wrong according to this guy were arguing with lol
You have utterly failed to understand the assignment. You could not have wrote a worse response if you fed it through AI.
“Customers don’t treat me like a person. 😢”
That’s because they don’t see you as a person, because you don’t treat them like a person. Know what? This conversation is hopeless. You do you.
Idk I start out all my interactions with a positive neutral perspective and because I tell a customer I can’t take a return because the website says so I guess that means its 100% in their right to yell and berate me.
I genuinely have decent interactions most of the time because I DO treat people well, but I certainly don’t get the same respect back.
How about this? HANG UP THE FUCKING PHONE. Heard my wife do this today. You get one chance to be an ass, then fuck you. “But MY job, bla, bla, bla.” She works for the largest company of it’s kind. She hangs up.
And BTW, English is her second language, so imagine the racism and abuse people start with. Yet she’s rocking out and next in line for a promotion. Yet native English speakers get their ass kicked. One must wonder what is happening. Must be the customers, couldn’t be the rep.
You have big “tipping the waitress a penny for bad service” energy
My brother in Light I can’t hang up a physical interaction.
It’s always a shock to me when I interact with someone providing customer service that isn’t using a customer service voice.
I was checking into a hotel (a large chain too) a while back and the person checking me in was having some trouble. She goes “sorry, this system is just retarded some times.”
I actually laughed out loud because it caught me so off guard.
That’s how I talk! Maybe not those words, but yeah, I talk to them like a friend-of-a-friend who called for help. I SO love getting someone like that on the phone. When I realize I’m talking to a human that gives two fucks, my attitude lines right up, even if I started mad. Amazing how people react when treated like people.
Lemmy: I’m autistic and need a 254-page manual as to how to smile correctly.
No, you’re not autistic, you were robbed of human social interaction by schools and society. There’s nothing wrong with your brain, you’re not special, you’re a victim (sorta, get over it), STFU.
And the next waiter or waitress that says, “Absolutely sir!”, gets punched. These people have an instruction book that mandates “absolutely”?! I humbly ask for some salt. “YES SIR ABSOLUTELY SIR WOULD YOU LIKE A BLOWJOB SIR?” “Just some salt would be nice enough. Thank you.”
Always wondered why some of the CSRs at the call center would get chewed out more than others despite being polite and respectful and I think you just made me understand that it was because they sounded false. They had a very obvious “customer service” voice. The ones who didn’t tended to just sound like normal folk having a good day. (That’s the secret sauce, they usually weren’t having a good day, but they sounded like they were in on some joke with you, that joke being ‘ahh talking to people, am I right?’)
A rep comes at me with that voice and I know damned well they aren’t listening to me, don’t give a fuck about what I called about.
I was training a customer service class and we listened in on my best friend. He was bullshitting with someone from near his hometown about local foot-the-ball. They were stunned! How unprofessional! Then my guy promptly handled their issue, everyone happy.
The point wasn’t that he had the background to talk to someone like that. The point was that he talked to them as another human.
I don’t use a customer service voice, but my ex, holy shit did she have a customer service voice that she did automatically. I hated it. High pitched, overly friendly, clearly lying about who she was.
Drove me nuts. Shed use it for meeting people the first time too, and the longer she used it the friendlier they became, which reinforced it and ugh.
i will never comprehend how people find it appealing, it just feels like i’m being treated like an unpredictable dog
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Seeing the huge lack of empathy in the world in other avenues, I am starting to suspect they don’t even notice it’s not genuine. Like they would never actually notice the smile reaching their eyes one way or the other.
yeah it’s something that makes me quite worried about my dad, i keep hearing him watch AI slop on tiktok and… it’s so obviously fake, it’s always the exact same dudebro quasi-joe rogan voice with a turbopredictable cadence.
how the fuck am i, a stereotypically autistic person, apparently infinitely better at spotting this shit than he, a quite social person, is? Have they just managed to file away at his sensibilities to this degree over time?
That was my biggest WTF when I was diagnosed autistic. I always thought one of the main defining features of it was not being able to read people’s expressions and emotions. I am pretty good at that, even without looking in people’s eyes directly.
i’ve wondered if it’s partially correct but missing important context, like how it turns out autistic people are actually generally really good at communicating with other autistic people.
like what it feels like to me is that autistic people can be better at reading people, we just aren’t born with a cheat sheet in our brains, so we first have to learn to identify things and then we can pattern recognition the shit out of it.
I think when people don’t look into other people’s eyes, it’s because they don’t have faith in themselves and they have a fear of intimacy. Their fear of intimacy is valid because the external factors of the working class life leads to a lot of dysfunction where people have their lives ruined by the desires of capital. I grew up in a age where everybody had ADD and these drug companies wanted to sell us nazi meth. I was diagnosed with ADD, but I really think I just had post-traumatic stress disorder. And I think that life continues to be triggering. I also think people live different lives in other countries. It’s not this bad elsewhere. America has such a horrible record with mass shootings. That it would take the world… I think we’d go to World War 3 before they could get up to the metrics that we have. And a lot of libturds don’t want to admit this, but there is solid evidence that this is all based upon socioeconomics, interpersonal relationship struggles, which all has to do with the lack of capital and a crumbling infrastructure. And what’s interesting is rich people also have these problems too. And I think it’s because everybody needs everybody and we need to live in a more social society rather than an anti-social society because even rich people suffer under this system of abuse. It’s hard to think rich people are also suffering. It almost makes me want to vomit. But I have to go to my higher self and remember money is nothing. These objects are nothing. These material objects are nothing. This is a program, a system that is running through society to benefit a few. The Empire loves people that are willing to sell out and throughout the ages, this is how they’ve made things work. By bribing people, getting people to sell out their own families, their own communities. When you don’t conform to the mode of production, you will grasp that straws, claiming a medical dysfunction. But just like an onion, there are layers to everything.
In my ex’s case, she was well aware of it. Apparently she “practiced it” since she was a child because she got sick and tired of being told to “smile” and that no one looked good frowning all the time. Self-proclaimed resting bitch face model too.
While she could take off and on this mask, it was incredibly draining to do it. But she also couldn’t not do it. It was weird.
Unfortunately for her, she also couldn’t comprehend the emotions of other people at all, and failed to grasp why I might be upset that she cheated on me, and why I might be more than happy to cut her off from the financial security that being married to me provided.
I think the hierarchy is maintained by levels of suffering. Don’t let them see you sweat. Remember to smile. As long as somebody is suffering underneath your level, and now it might not be hierarchical…but with the whole bottom that we belong to, the herd at the bottom, moving around network of just passing around 20 bucks living off of ancient infrastructure on a burning planet as the psychic vampires suck us dry. As everything, even the nutrition in our food is hollowed out. (I just can’t get no satisfaction. All Work No Play makes a dull, boy.) Where everything is designed to be a drug. Where the machines are designed to destroy themselves. An inverted evolution where the dumbest, most anti-social make their way to the top like the scum on a pond. Everybody is just happy little beast of burden whistling Dixie. It’s a small world after all, and you have to remember, work will set you free. You try to shake them and say, this is like the allegory of the cave, “this is the allegory of the cave” but they don’t like your perception. Even though it’s closer to reality, and then they start to hate you. If you have any little bit of happiness, they want to destroy you for awakening up their minds. The intelligent in the United States pulls the cart of stupidity while the idiot sits on the cart Sipping tea. People here are just in a dream state. I like countries where they’re rude to you at restaurants. Where they say, no, we can’t do that to your food. That’s not how we do it here. You can go elsewhere. The customer was always right, was always a way to beat the working class. Like the bully that gets you to punch your own face. It is just a system of abuse and self-awareness is a double-edged sword.
I think the hierarchy is maintained by levels of suffering. Don’t let them see you sweat. Remember to smile. As long as somebody is suffering underneath your level, and now it might not be hierarchical…but with the whole bottom that we belong to, the herd at the bottom, moving around network of just passing around 20 bucks living off of ancient infrastructure on a burning planet as the psychic vampires suck us dry. As everything, even the nutrition in our food is hollowed out. (I just can’t get no satisfaction. All Work No Play makes a dull, boy.) Where everything is designed to be a drug. Where the machines are designed to destroy themselves. An inverted evolution where the dumbest, most anti-social make their way to the top like the scum on a pond. Everybody is just happy little beast of burden whistling Dixie. It’s a small world after all, and you have to remember, work will set you free. You try to shake them and say, this is like the allegory of the cave, “this is the allegory of the cave” but they don’t like your perception. Even though it’s closer to reality, and then they start to hate you. If you have any little bit of happiness, they want to destroy you for awakening up their minds. The intelligent in the United States pulls the cart of stupidity while the idiot sits on the cart Sipping tea. People here are just in a dream state. I like countries where they’re rude to you at restaurants. Where they say, no, we can’t do that to your food. That’s not how we do it here. You can go elsewhere. The customer was always right, was always a way to beat the working class. Like the bully that gets you to punch your own face. It is just a system of abuse and self-awareness is a double-edged sword.
I honestly wish this was still the case. There doesn’t seem to be as much training in customer service anymore. Half of the things I get told over the phone these days were a fire-able offence when I worked support.
My old roommate definitely had a phone call with Mom voice.
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That movie goes off the rails in the best possible way lmao
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my spouse uses it on me whenever they want something ‘cause I’m a people-pleaser and that voice melts my heart into doing whatever favor they’re asking.
