Most people don’t have the skills to improve UX themselves and it shouldn’t be a requirement of any software aiming for mass adoption. Frankly if you have users familiar with the product space reaching for a manual you’ve failed at UI design. It is entirely possible to design a new UX that people can still pick up and use largely without assistance
If it’s documented… Skill issue or help out.
Good UX greatly reduces the need for documentation.
Most people don’t have the skills to improve UX themselves and it shouldn’t be a requirement of any software aiming for mass adoption. Frankly if you have users familiar with the product space reaching for a manual you’ve failed at UI design. It is entirely possible to design a new UX that people can still pick up and use largely without assistance