This is a big part of it. Back when ai was first becoming big, my manager said they needed to run all my kb articles through an ai to generate link clouds or some such.

I was like umm… that’s a service this platform has always offered…? Like just because you don’t know what the kb tools do, or what our rock bottom subscription gets us, doesn’t mean I haven’t looked into it… but that also isn’t worth doing because now we only have a handful of articles in any given category because I’m good at my job…