I was actually tier 3 support. I just also happened to be the sole support for one specific area which meant even low level tickets from there got automatically directed to me.

Earlier hyperbole aside, I honestly fuckin love my job now. If I didn’t rely on having an income, I would still be doing this for free. But working a desk job drove me nuts. I’m sure it’s great for a lot of people but I just can’t do it.