I’ve got a Framework 16 and love it.
Framework are nowhere near the scale of any of the large manufacturers, and they’ve had to spend a huge amount of time and money on R&D, so their laptops are probably always going to cost more. IMO it’s worth the price though, given you can keep updating it over time.
Companies usually handle this by using a hardware vendor with on-site support (like Dell) for hardware issues, and a Linux distro with corporate support (like RedHat) for software issues. Definitely more than a regular user would be willing to pay, though.